Shipping & delivery

Free worldwide delivery

Every order receives free delivery, in Australia and internationally. There is no minimum order value and no delivery fee is added at checkout.

Dispatch and delivery commitments

We dispatch accepted orders within 1 calendar day after payment is successfully received.

For delivery anywhere in Australia, we commit to arrival within 7 calendar days of successful payment. For accepted international deliveries, we commit to arrival within 14 calendar days of successful payment. These are calendar days, not business days, and the delivery period includes dispatch time.

Please enter a complete, accurate delivery address. If a carrier restriction, import requirement or other issue prevents delivery, we will contact you promptly to resolve the order and arrange a refund where required.

International orders

Type your country or territory and full delivery address at checkout. All address fields are entered manually, including state or province and postal code where applicable.

Free delivery covers transport. Any customs duties or taxes imposed by the destination authority are separate from delivery charges. Contact us before ordering if you need help understanding destination requirements.

Address changes and delivery problems

Check your address carefully. Contact chiew@elaroo.shop or +61 488 801 064 promptly with your order reference if it needs changing. We will explain whether an amendment is possible before dispatch and agree any additional charge before proceeding.

Contact us if a parcel is late, missing, incorrect or damaged. We will investigate and arrange an appropriate resolution. Our delivery commitments do not remove your rights to a refund or other remedy under applicable consumer law.

Keep packaging, photographs and batch details where available to help us investigate. Do not use formula with a damaged seal or suspected safety problem. You do not have to resolve a delivery problem with the carrier on your own.

Collection and returns

The registered office is not a walk-in shop or collection point. Contact us for return instructions before sending goods to an address.