CUSTOMER SERVICE
Contact Elaroo
Contact us about a product, an order, delivery or a return. Include your order reference if you have one.
Telephone
+61 488 801 064For product, order and delivery enquiries.Business address
54 Wadley Street, Macgregor QLD 4109, Australia
Registered office. Contact us before sending returns. No walk-in service.CUSTOMER QUESTIONS
Ordering & delivery
How do I order?
Add products to your basket and open checkout. Enter your email and full delivery address on the same page, review the total and click Pay now. You complete payment on the secure payment page when online payment is available; no email submission is needed.
How much is delivery?
Worldwide delivery is free on every order, with no minimum spend. Prices are in Australian dollars and include applicable taxes. Any customs duties or taxes imposed by a destination authority are separate from shipping.
When will my order arrive?
We dispatch within 1 calendar day of successful payment. Delivery is within 7 calendar days of payment across Australia or 14 calendar days internationally.
Can I enter an overseas delivery address?
Yes. Type your country or territory and full address directly into checkout. State or province and postal code are entered by hand where applicable.
Can you recommend a formula for my baby?
For individual feeding advice, speak with your doctor, child health nurse or dietitian. Our guides provide general information only.
How do I request a return?
Email chiew@elaroo.shop or call +61 488 801 064 with your order reference and the issue. Contact us before sending goods so we can provide return instructions. Your Australian Consumer Law rights are protected.